Testimonials

Since Dad has been in Ashley Court, the care and support he receives has been excellent. He is not the most sociable of people but the staff always offer him the opportunity to join in activities, bus trips and so on. We have been able to take him out for birthday lunches, Christmas events, etc with no difficulty at all, and the staff make this easy for him.

The team at this care home have been together for over 20 years, which is reflected in the level of care at all levels. It appears to be a vocation for many, and my mum has been thrilled by the constant attention and interest in her. Previously, she sat at home and had little communication. The daily activities make this home seem like an all-inclusive hotel with a drinks trolley once a week and as much ice cream as you can eat. The bus trips each week also allow residents to get out and about. The decor is homely, which suits my mum, and the north-facing rooms have magnificent views.

My mother moved into Ashley Court in August 2022, and we have nothing but good things to say about the care and support she has received since she moved in. The staff are wonderful, very caring and cater to her needs really well. She has gradually become more involved in the activities and is encouraged to take part whenever possible. From the first time, we visited Ashley Court and met with one member of staff, we knew this would be the perfect place for Mum. The surroundings are comfortable and well-maintained, and the food is excellent with good choices. Thanks very much for making Mum feel so welcome.

My mum has been at Ashley Court for a year now, suffering from Dementia, among other things. The welcome she got was lovely. Her room was freshly renovated and immaculate and her name was on her door, which helped give her a sense of ownership. The nursing care is excellent with the staff being extremely vigilant to my mum’s changing needs and about keeping me informed. The activities team are very encouraging when she is not in the mood to socialise and encourage her to join in the group activities and bus outings as much as possible, which she enjoys and benefits from immensely. I am always made to feel welcome and my opinion is sought regularly. I feel very much in partnership with the staff. There has been a great continuity of staff, which is important to my mum and myself.

My father has been a resident for six months now. He needs a high level of care and attention and we are very pleased with the care he receives. The staff are always happy to chat to let you know how he is fairing and very quick to inform you if there is a problem. He is relaxed and contented which is a great benefit to the family.

My mother has been a resident at Ashley Court for a year. Since arriving she has had the most excellent care. She is physically challenged due to strokes and was bed bound for many months. The staff and management have been very pro-active in getting her physio and carrying out the programme given for her. She is now so improved she is able to sit in a special chair supported and go to other areas of the home. It is such a joy. Her personal needs are met with care and compassion too. Overall the nursing care and support she has received has been impeccable. My mother also has dementia to which the staff are sensitive and understanding too. There is always a choice for her whether it is to join in social events/activities or meals. The menus and food are of a high standard. All Staff and Management are all very friendly, approachable and very responsive to requests suggestions or queries. It’s a lovely care home, and a comfort to me and my family that she is very well cared for.

On our first visit to Ashley Court, we found it reassuring that time was taken to have a conversation that focused on Mum as a person, along with her care needs. It gave us confidence that we had found the home-from-home environment that we wanted. Her room was freshly decorated, and the type of chair that would ensure she would not be confined to bed was available. Mum has been a resident since August 2022. Although not able to participate in all activities, she has enjoyed being involved when possible. Especially being able to maintain the tradition of a birthday afternoon tea, by family being able to set this up in the garden room. Nursing care and support is excellent, and we are notified of any changes. There is great continuity of staff, everyone is very friendly and welcoming. It is comforting to know Mum is safe, content and well cared for. Delighted to have found such a lovely place where family can spend quality time together.

My good lady has received a remarkable amount of care, compassion and warm assistance from all staff group. In addition, the activity staff are also tremendous, outings, concerts and games plus computer training. The management are in total control which means they are top class managers. From reception, management, nursing and carers plus activity staff, they are the very best!

My experience of Ashley Court has been first class. Most importantly, the attitude, professionalism and care demonstrated by staff has been excellent and evident from the moment you enter the building to when you engage management.

We had an extensive and intensive search of various establishments prior to admission. We were very impressed with both the quality and fabric of the building and the positive, constructive and grounded approach to meeting my mother-in-law’s needs, both then and in the future. I’m delighted to report this perception has remained and is manifest.

Of particular note is the varied activities programme which staff strive to deliver. Despite residents changing needs, it’s nice to see and hear how residents are encouraged to socialise and get involved.

The care mum receives is excellent and the staff are incredibly patient.

This has to be one of the best care homes. My mother has been at Ashley Court for 18 months, and the level of care has been outstanding. The staff are outstanding, the rooms are excellent, and the activities are perfect and involving.

The standard of nursing care (Mum) has received has been excellent. Mum’s clothing and bedding are always spotless as is her room. All the staff are kind and friendly to both my mum and I. There is a nice atmosphere in the home.

From the moment you walk into Ashley Court, you get a warm welcome from the receptionist and if you meet any staff you are always greeted with a smile. I find the staff caring, pleasant accessible and communication is very good.

Thanks for all you did for mum in the months she was in Ashley Court. She found everyone very kind and helpful, as did I.

Thank you so much for the care given to my parents. I could not have wished for a better home for them in their final months. Everyone has a smile and a kind word, and nothing is too much trouble. With my heart-felt thanks and best wishes to you all.

The personal attention offered by staff was exemplary and ensured that my mother adjusted quickly to her new environment at a particularly difficult time in her life. The stress and confusion, which had arrived with her from hospital, disappeared, and she was then able to enjoy her last few months in an atmosphere of familiarity and security.

People who visited commented as to how clean, bright and welcoming the home is. They also offered praise regarding staff, who they felt were far more professional when compared with their experiences elsewhere.

In my opinion the service provided by Ashley Court is second to none.