Privacy Policy

Who are we

This privacy policy sets out how Randolph Hill uses and protects any information that you give Randolph Hill when you use this website. 

Randolph Hill is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our Data Protection Policy (attached below).

Randolph Hill may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30 April 2018.

Tel: 0131 523 0440

E: headoffice@randolphhill.com

What we collect

We collect personal information from visitors to this website through the use of enquiry forms and every time you email us your details. We also log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.

We may collect the following information:

  • name and contact information including email address
  • demographic information such as address including postcode
  • other information relevant to customer enquiry, surveys and/or offers
  • mobile number

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To identify potential customers
  • To respond to customer requests and enquiries
  • Internal record keeping
  • We may use the information to improve our products and services

We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate how we can stay in touch with you
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Randolph Hill do not charge a fee for this unless we believe the request is excessive or unfounded. If you would like a copy of the information held on you please write to Randolph Hill Ltd, Broughton House. 31 Dunedin Street. Edinburgh. EH7 4JG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at headoffice@randolphhill.com. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

For enquiries, call us on 0131 523 0440 or contact us by email