Operations Manager

Private: Head Office

From , £79,271 p.a.

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Due to pending retirement, we have an outstanding opportunity for an Operations Manager to join our senior management team within Randolph Hill and share responsibility for our 7 nursing homes across East Central Scotland.

The Randolph Hill Group operates nursing homes offering long and short-term care to those with particular medical needs, especially frail older people.  The company is committed to providing high quality care in safe and homely environments, and to supporting the development of skilled, compassionate staff teams. Each home’s philosophy is to provide competent, empathetic individual care. We are focussed on future development and ongoing improvement therefore each home operates on a professional business basis, maintaining budgeted profit margins. Our company is small enough to make decisions to fit the circumstances and local needs, and large enough to provide extensive training, achieving high standards of care and professionalism.  We have a proven track record of internal career progression, a close-knit fabric of support and a stability that serves us well in a changing world.

As Operations Manager within the Randolph Hill Nursing Homes Group, you will maintain your own continuous professional development, keeping up to date with changes in knowledge and practice, ensuring we adhere to the NMC code of practice and behaviour. Working closely with the Care Quality Manager and assuming some areas of their responsibility in their absence and ensuring that the Directors have up-to-date information about the day-to-day operation of the nursing homes.

The role

• Supporting our homes to provide high quality, personalised care and implementation of change.
• Promoting the company’s positive reputation and a high level of morale amongst staff team.
• Take the lead in ensuring our homes are well-maintained, equipped, and fully functioning.
• Support management teams in the efficient day-to-day running and maintenance of the homes.
• Support the management teams in each of the homes to maintain a safe environment.
• Ensure involvement of residents, relatives, and staff in shaping the development of
• services provided.
• Assist on governance issues, ensuring staff in the nursing homes follow best practice guidance.
• Support management teams in issues relating to employment law and human resources by providing advice and being involved in implementing policy.
• Provide support for managers and deputy managers to practice in a reflective manner, based on published and accepted evidence.
• Fill in for Home Managers where required and assist with enquiries and occupancy, inspections or on staff recruitment.
• Organise and oversee with the Directors, annual maintenance and servicing contracts and agree a rolling plan of maintenance work with contractors.
• Assist Director of Nursing Homes Operations to ensure a consistent approach to décor and furnishings throughout the homes, in keeping with the company brand.
• Source and arrange external training to ensure homes are up to date with current practice.
• Share on call duties with Care Standards Manager and being available during those times to provide advice, guidance and hands on support to the home management teams.
• Provide guidance to management in the nursing homes on issues relating to recruitment, human resources, and employment law including disciplinary issues.
• Carry out along with other senior staff a programme of planned audit and quality improvement.
• Assist in appraisal of home managers.
• Attend 4 weekly finance meetings providing guidance to managers on financial management to help our homes stay within set budgets.
• Act as first point of contact for suppliers of food and cleaning products, liaising with IDP on changes in products and cost.
• Facilitate housekeepers, activities and chefs’ meetings quarterly ensuring the minutes are accessible to the senior team.

You, the candidate

You will ideally be a registered nurse, with a post-registration qualification relevant to the care of older people with an extensive background in nursing home management, ideally working at operational or regional level with multi-site responsibility.  We will also consider someone with a demonstrable background in social care management with SVQ 4 in Health and Social Care and SVQ 4 in Leadership and Management.

You must have operational knowledge and experience of care homes for older people, possess an ability to deliver training to staff at all levels including managers along with demonstrable leadership ability and excellent communication skills.  You will have in-depth knowledge of and experience in the independent care sector, employment law, quality control and legal and statutory frameworks relating to care homes for older people. You will be able to work independently, managing your own time effectively and be a car driver. Experience in commissioning of a new care home is desirable.

The package we offer;

• Highly competitive salary of £79,271, car allowance of £6,921, joining bonus of £1500
• Fantastic company bonus scheme – recognition and reward for outstanding performance
• A strong ethos of work/life balance
• Supportive senior management structure
• 35 days holiday which increases with length of service
• Competitive contributory pension scheme
• Private medical healthcare
• Enhanced Sick Pay Scheme – full pay for the first 3 months and then half pay up to 6 months
• Work for an organisation with an excellent reputation for delivery of quality care provision

In summary

This could be an ideal opportunity for someone currently working at senior level either regional or operational with responsibility for a group of nursing homes or for someone with extensive years management experience within a care home ready for the step up into a more senior post.   There are also great potential opportunities with Randolph Hill for personal growth, progression and development within the company.

To register your interest, please send your CV to owene@randolphhill.com ,or