Thank you for the loving care and kindness that mum received. We would especially like to thank everyone who cared for mum in the final weeks of her life, and the way that we were always made to feel included and never in the way.

We wanted to tell you what a great job the nurses and carers did for Gran.

Gran had her nails painted for the first time (at the age of 95!), and was delighted to show them to us. All the girls were brilliant with Gran, and the nurses we met were wonderful.

Our countless questions were answered in a way that showed they knew Gran well and gave us the facts in a considerate way that showed they cared. They were always there when it mattered, and couldn’t have done more for us. For that we will always be grateful.

From the outset the staff made my father feel very much at home. He enjoyed the evening music sessions, occasional trips out and other activities. Throughout the whole of his stay the staff were unfailingly patient, empathetic and responsive to his changing needs.

I think I can speak for all the family in saying that his last few years could not have been spent in a better place, and he could not have been better looked after.

I am more than happy to acknowledge the superlative levels of care which I and the rest of the family always observed at Randolph Hill, and which my father had the benefit of, at the time of his life when he most needed it.

Thank you for the amazing way you cared for my mum. You just couldn’t do enough for her, and it was so comforting to know that she was surrounded by such lovely people.

Staff treated mum with care and patience way beyond what could be called routine. It would be wrong to name people - there were quite a few and probably others that we did not see! We appreciate the standard of care, they were a credit to you.